Política de envío
SHIPPING POLICY
Applies to handmade items, apparel, 3D-printed products, stickers, print-on-demand products, and digital downloads.
Thank you for supporting ToroShop 13! Each order is prepared with care. Because many of our items are handmade, custom, or made to order, processing and delivery times may vary.
- PROCESSING TIME
• Handmade items and apparel: 5–10 business days
• 3D-printed and custom products: 7–14 business days
• Stickers and small accessories: 3–5 business days
• Print-on-demand products: 5–10 business days
• Digital downloads: Usually available immediately after payment through email or a download link
Processing times do not include weekends or holidays.
Products may be made or shipped by different production partners. Orders containing multiple products may arrive in separate packages and on different days.
- SHIPPING TIME
After your order has been processed and shipped, estimated delivery times are:
• United States: 3–7 business days
• International: 10–21 business days
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.
- SHIPPING CONFIRMATION AND TRACKING
When tracking is available, you will receive an email after your order ships. Please allow up to 48 hours for tracking information to update.
If tracking shows “Delivered” but you cannot find your package, please check the delivery area, ask household members or neighbors, and contact the shipping carrier. If the package is still missing, contact us so we can review the order and help with the carrier’s claim process when possible.
- INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after production or shipping has started.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it. Made-to-order products might not qualify for a refund.
- LOST, DELAYED, OR STOLEN PACKAGES
If tracking has not updated or an order has remained in transit for more than 15 days, please contact the shipping carrier and ToroShop 13.
We will help review the tracking information and assist with a carrier claim when possible. Replacements or refunds will be determined after the shipping information and circumstances have been reviewed.
ToroShop 13 cannot guarantee a refund or replacement for a package confirmed as delivered to the address entered during checkout.
- INTERNATIONAL ORDERS
Customers are responsible for customs fees, import duties, taxes, or other charges imposed by their country.
ToroShop 13 is not responsible for delays caused by customs processing. Except for products that arrive damaged, defective, or incorrect, made-to-order international purchases are final.
- DIGITAL DOWNLOADS
Digital products are delivered electronically. No physical product will be shipped.
If you have trouble accessing a purchased file, please contact us within 48 hours through the Contact Us page.
- CONTACT US
For questions about shipping or delivery, use the Contact Us form on our website. Please include your name and order number so we can assist you more quickly.
By placing an order with ToroShop 13, you acknowledge this Shipping Policy.